The Technical Support Specialist provides technical problem resolution for refrigeration and food service equipment to Commercial Food Service Equipment Technicians and end-users by performing a question diagnosis on the phone while guiding users through step-by-step solutions. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.


DUTIES:

  • Interact with technicians and customers in a positive manner to provide technical solutions and process information in response to equipment that is not operating properly. 

  • Research the parts needed to repair units.

  • Work with the factory representatives to find solutions and or improvements to current products being sold.

  • Properly diagnose the issue and provide solutions in order to fix the piece of equipment.

  • Follow Clark Service Group’s standard processes and procedures.

  • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.

  • Manage a large volume of incoming calls.


QUALIFICATIONS:

  • Minimum of 2 years commercial food service equipment maintenance field experience required.

  • High School Diploma or GED

  • HVAC degree (preferred).

  • EPA Universal certification (preferred).

  • Ability to continuously deliver proper phone etiquette.

  • Must possess strong verbal and written English communication and organizational skills.

  • Knowledge of commercial refrigeration and cooking equipment maintenance and repair.

  • Effective listening skills and calm disposition during a possible customer conflict.

  • Be able to read electrical schematics and understand parts breakdowns.

 

LOCATION
Lancaster, PA

EMPLOYMENT TYPE
Full-time

DEPARTMENT
Warranty

BENEFITS
• Weekly pay
• Paid holidays & PTO
• Referral incentives
• Medical, dental & vision
• Prescription drug coverage
• Gym reimbursement
• Advancement opportunities
• Flexible 401K with matching
• Volunteer opportunities
• And more

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