The Technical Support Specialist provides technical problem resolution for refrigeration and food service equipment to Commercial Food Service Equipment Technicians and end-users by performing a question diagnosis on the phone while guiding users through step-by-step solutions. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.
Interact with technicians and customers in a positive manner to provide technical solutions and process information in response to equipment that is not operating properly.
Research the parts needed to repair units.
Work with the factory representatives to find solutions and or improvements to current products being sold.
Properly diagnose the issue and provide solutions in order to fix the piece of equipment.
Follow Clark Service Group’s standard processes and procedures.
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
Manage a large volume of incoming calls.
Minimum of 2 years commercial food service equipment maintenance field experience required.
High School Diploma or GED
HVAC degree (preferred).
EPA Universal certification (preferred).
Ability to continuously deliver proper phone etiquette.
Must possess strong verbal and written English communication and organizational skills.
Knowledge of commercial refrigeration and cooking equipment maintenance and repair.
Effective listening skills and calm disposition during a possible customer conflict.
Be able to read electrical schematics and understand parts breakdowns.
• Weekly pay
• Paid holidays & PTO
• Referral incentives
• Medical, dental & vision
• Prescription drug coverage
• Gym reimbursement
• Advancement opportunities
• Flexible 401K with matching
• Volunteer opportunities
• And more