Clark Service Group is seeking a Service Interface Specialist to manage service requests, update service request statuses, and answer inquiries through third-party software for several of our top customer accounts. They will be responsible for managing these top customer accounts in partnership with our Account Coordinators and Branch Operations Managers, ensuring that we are providing an unparalleled customer experience.
Answer all incoming service requests and customer inquiries promptly.
Manage third-party systems as assigned, in regards to placing service requests, updating service request statuses, and answering inquiries for significant customer accounts.
Ensure customer accounts are up-to-date with correct insurance forms, rates, and more.
Respond to new vendor requests and set up new accounts appropriately.
Maintain daily, weekly, and monthly statistics for each assigned customer account, and distribute them as determined by the Marketing Director.
Perform customer satisfaction surveys and follow-ups for key customer accounts as assigned by the Strategic Account Manager.
Manage customer service issues as they pertain to the position.
Attend customer meetings for key customer accounts who use third-party systems with Account Coordinators, Strategic Account Managers, and Branch Operations Managers, as needed.
Develop and maintain a high standard of proactive communication for assigned customer accounts.
Grow assigned customer accounts by fostering strong, team-based relationships, establishing trust, and adding locations for chain accounts.
Ensure all standards set by each customer accounts are exceeded by all team members, including team members outside of the Contact Center.
Example: Are our technicians checking in and out using the proper protocol as determined by our client?
Assist in developing training regarding best practices for third-party systems for other Clark Service Group departments.
Represent Clark Service Group at local and national trade shows and training as assigned.
Take phone calls and create service requests during times when the Contact Center is receiving a large influx of customer calls.
Perform other duties as assigned.
Promote a positive work environment and company culture.
High School Diploma or equivalent.
Customer service experience.
Excellent written and verbal communication skills.
Flexible, proactive, and self-motivated.
Conflict resolution skills.
Comfortable communicating difficult messages.
Good judgment and problem-solving skills.
Understanding of commercial food service equipment or previous experience working in a food service establishment is a plus.
• Weekly pay
• Paid holidays & PTO
• Paid parental leave
• Referral incentives
• Medical, dental & vision
• Prescription drug coverage
• Gym reimbursement
• Advancement opportunities
• Flexible 401K with matching
• Volunteer opportunities
• And more