The Service Coordinator plays a key role in organizing service calls between our technicians and customers in the most effective way possible. This individual must be able to work 7:00 AM to 4:00 PM with the occasional weekend.
Handling service inquiries from customers and service technicians.
Scheduling repair service for customers based on priorities and customer’s needs.
Follow up completed service with customers to ensure satisfaction.
Coordinating the technician’s workload based on call volume and priorities.
Tracking status of technician ordered parts.
Notifying customers of any delays.
Grade 12 graduate or equivalent combination of education and experience.
Service Coordinator activities are expected to be carried out with minor supervision.
Must be capable of setting priorities and working under pressure.
Must be able to multi-task, planning several events simultaneously.
Ability to work well with internal and external participants is essential.
Must possess verbal and written English communication and organizational skills.
Ability to work with others in a team environment.
Wilkes Barre, PA
• Weekly pay
• Paid holidays & PTO
• Referral incentives
• Medical, dental & vision
• Prescription drug coverage
• Gym reimbursement
• Advancement opportunities
• Flexible 401K with matching
• Volunteer opportunities
• And more