Clark Service Group is seeking a Senior Helpdesk Analyst to lead our company’s helpdesk and provide guidance to junior team members. This position will be responsible for end user management and technology training within the organization. The Senior Helpdesk Analyst will be tasked with developing technical documentation and best practice procedures to ensure business continuity throughout the company’s five branch locations.


DUTIES:

  • Serve as the technical lead for all helpdesk issues.

  • Utilize advanced technical skills to analyze and resolve technical issues and tasks, including but not limited to, setting up shared drives, mapping network drives, installing and updating software, and network troubleshooting.

  • Drive end user training and documentation.

  • Lead projects involving helpdesk operations to improve end user experience.

  • Provide coaching, guidance, and training opportunities for junior team members.

  • Promote a positive work environment and company culture.


QUALIFICATIONS:

  • High School Diploma or equivalent.

  • Minimum of 3 years experience in helpdesk and end user support.

  • Experience with computer hardware, software, and peripheral devices in a diverse environment.

  • Knowledge of desktop operating systems, office applications, hardware installation, troubleshooting, and network operating systems.

  • Customer service experience.

  • Ability to work both independently and with a team.

  • Excellent verbal and written communication skills.

 

LOCATION
Lancaster, PA

EMPLOYMENT TYPE
Full-time

DEPARTMENT
IT

BENEFITS
• Weekly pay
• Paid holidays & PTO
• Paid parental leave
• Referral incentives
• Medical, dental & vision
• Prescription drug coverage
• Gym reimbursement
• Advancement opportunities
• Flexible 401K with matching
• Volunteer opportunities
• And more

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