The Proactive Maintenance Coordinator is charged with scheduling Proactive Maintenance appointments by calling customers and maintaining technician schedules. This team member plays a key role in customer satisfaction and may be responsible for performing customer follow-ups. Proactive Maintenance Coordinator activities are expected to be carried out with minor supervision.


DUTIES:

  • Schedule Proactive Maintenance for customers based on customer’s needs.

  • Follow up completed service with customers to ensure satisfaction.

  • Manage technicians’ workload based on call volume and priorities.

  • Track status of ordered parts.

  • Call customers to schedule service and notify them of any schedule changes.

  • Maintain a friendly, professional demeanor with customers and coworkers.

  • Support Clark Service Group’s company values of service in its many forms.

  • Promote a positive work environment and company culture.


QUALIFICATIONS:

  • Grade 12 graduate or equivalent combination of education and experience.

  • Must be capable of setting priorities and working under pressure.

  • Must be able to multi-task, planning several events simultaneously.

  • Ability to work well with internal and external participants is essential.

  • Must possess verbal and written English communication and organizational skills.

  • Ability to work with others in a team environment.

 

LOCATION
Lancaster, PA

EMPLOYMENT TYPE
Full-time

DEPARTMENT
Dispatch

BENEFITS
• Weekly pay
• Paid holidays & PTO
• Paid parental leave
• Referral incentives
• Medical, dental & vision
• Prescription drug coverage
• Gym reimbursement
• Advancement opportunities
• Flexible 401K with matching
• Volunteer opportunities
• And more

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