Clark Service Group is seeking an Interpersonal Communication Specialist to answer inbound calls. They will be responsible for answering company inquiries, addressing customer complaints, placing service requests, and completing satisfaction surveys as assigned.


DUTIES:

  • Answer all incoming service requests and customer inquiries promptly (within 1-2 rings).

  • Manage customer service issues as they pertain to the position.

  • Perform customer satisfaction surveys and follow-ups for key customer accounts as assigned by the Strategic Account Manager.

  • Develop and maintain a high standard of communication for all customers.

  • Grow assigned customer accounts by fostering strong, team-based relationships and establishing trust.

  • Assist in developing training regarding best practices for verbal communication for other Clark Service Group departments.

  • Represent Clark Service Group at local and national trade shows, career fairs, and training as assigned. 

  • Perform other duties as assigned.

  • Promote a positive work environment and company culture.


QUALIFICATIONS:

  • High School Diploma or equivalent.

  • Customer service experience.

  • Excellent written and verbal communication skills.

  • Flexible, proactive, and self-motivated.

  • Conflict resolution skills.

  • Comfortable communicating difficult messages.

  • Good judgment and problem-solving skills.

  • Understanding of commercial food service equipment or previous experience working in a food service establishment is a plus.

 

LOCATION
Lancaster, PA

EMPLOYMENT TYPE
Full-time

DEPARTMENT
Contact Center

BENEFITS
• Weekly pay
• Paid holidays & PTO
• Paid parental leave
• Referral incentives
• Medical, dental & vision
• Prescription drug coverage
• Gym reimbursement
• Advancement opportunities
• Flexible 401K with matching
• Volunteer opportunities
• And more

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