Clark Service Group is seeking a Digital Communication Specialist to place service requests, provide customers with service request status updates, respond to customer inquiries, and maintain customer logs. The Digital Communication Specialist will be responsible for providing quick, accurate information and ensuring that we are providing an unparalleled customer experience.


DUTIES:

  • Answer all incoming service requests and customer inquiries promptly via email.

  • Place service requests, update service request statuses, and answer inquiries for customer accounts via email.

  • Place service requests for new customer accounts after customers are approved and set up by business services. Update the new customer spreadsheet as necessary.

  • Ensure all potential partners in the new customer spreadsheet are followed up with in a timely manner. Facilitate and expedite the process as needed.

  • Email customer satisfaction surveys as assigned by the Strategic Account Manager.

  • Manage customer service issues as they pertain to the position.

  • Develop and maintain a high standard of proactive communication for assigned customer accounts.

  • Grow assigned customer accounts by fostering strong, team-based relationships and establishing trust.

  • Assist in developing training regarding best practices for email communication for other Clark Service Group departments.

  • Represent Clark Service Group at local and national trade shows and training as assigned.

  • Take phone calls and create service requests during times when the Contact Center is receiving a large influx of customer calls.

  • Assist in the development of new email templates to ensure a consistent, fast customer experience.

  • Develop new ways to serve our customers better through proactive digital communication.

  • Perform other duties as assigned.

  • Promote a positive work environment and company culture.


QUALIFICATIONS:

  • High School Diploma or equivalent.

  • Customer service experience.

  • Excellent written and verbal communication skills.

  • Flexible, proactive, and self-motivated.

  • Conflict resolution skills.

  • Comfortable communicating difficult messages.

  • Good judgment and problem-solving skills.

  • Understanding of commercial food service equipment or previous experience working in a food service establishment is a plus.

 

LOCATION
Lancaster, PA

EMPLOYMENT TYPE
Full-time

DEPARTMENT
Contact Center

BENEFITS
• Weekly pay
• Paid holidays & PTO
• Paid parental leave
• Referral incentives
• Medical, dental & vision
• Prescription drug coverage
• Gym reimbursement
• Advancement opportunities
• Flexible 401K with matching
• Volunteer opportunities
• And more

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