Clark Fire Protection is seeking a Customer Support Specialist to be responsible for an array of front-facing duties. This position handles all customer inquiries and coordinates each technician’s schedule to ensure the utmost customer satisfaction. A successful candidate for this position must maintain a high level of professionalism and customer service skills.


DUTIES:

  • Handle all customer calls and inquiries.

  • Facilitate customer relationships through site visits, phone calls, emails, and in-person meetings as appropriate.

  • Schedule and coordinate inspections based on priorities and customer needs.

  • Verify technicians’ schedules are ready for the next day.

  • Stay in constant contact with the customer to notify them of any delays, schedule changes, etc.

  • Follow up completed inspections with customers, via phone calls or email, to ensure satisfaction.

  • Update customer spreadsheet with current inspection date.

  • Process required permits and applications.

  • Create and send proposals and quotes to customers.

  • Update and modify monthly customer service accounts for optimal costs effectiveness.

  • Perform portable inspections for counter sales.

  • Assist with customer fire extinguisher sales.

  • Other duties as assigned.

  • Promote a positive work environment and company culture.


QUALIFICATIONS:

  • High school diploma or GED.

  • Proficient in Microsoft systems such as Word, Excel, and Outlook.

  • Ability to obtain NFPA-10 certification in servicing and maintenance of portable fire extinguishers.

  • Excellent oral and written communication skills.

  • Strong customer service skills.

  • Organizational skills and detail oriented.

  • Ability to work independently as well as with a team.

  • No experience necessary, willing to train the right candidate.

 

LOCATION
Lancaster, PA

EMPLOYMENT TYPE
Full-time

DEPARTMENT
Clark Fire Protection

BENEFITS
• Weekly pay
• Paid holidays & PTO
• Paid parental leave
• Referral incentives
• Medical, dental & vision
• Prescription drug coverage
• Gym reimbursement
• Advancement opportunities
• Flexible 401K with matching
• Volunteer opportunities
• And more

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