The Accounts Receivable Specialist is responsible for evaluating and minimizing credit risk for Clark Service Group’s current and potential customers. This position is responsible for monitoring customer accounts, contacting overdue accounts, and collections.

Other responsibilities include: supporting the functions of credit and collections, reducing the number of uncollectible account write-offs, posting cash receipts, entering credit card transactions, assisting customers with invoicing questions, and creating new customer accounts.

This position requires strong analytical skills, customer service experience, and the ability to process a large volume of work.


DUTIES:

  • Respond to customer inquiries regarding invoices, overdue balances, and more, through phone calls and emails. 

  • Create customer accounts and service locations using information provided by Clark Service Group’s Contact Center and Customer Care Team. Update customer contact information as needed.

  • Acquire and update customer account documents including credit applications, credit card authorization forms, and tax exemption forms.

  • Evaluate credit for new and existing customers. Establish and maintain customer credit limits.

  • Set-up and enter customer credit card payments.

  • Accurate and prompt posting of cash receipts to customer accounts.

  • Reconcile and resolve payment discrepancies and engage in collection calls on past-due invoices.

  • Analyze customers from a risk standpoint and make recommendations to the Clark Service Group leadership team on all high-risk customers.

  • Oversee collection across all divisions.

  • Maintain and report on aging schedule and collection activities.

  • Handle legal filings including civil claims and customer bankruptcy filings.

  • Regularly evaluate existing processes, procedures, and controls. When appropriate, work with internal teams to design and implement new processes to increase efficiency and mitigate risk.

  • Develop and maintain positive customer relationships.

  • Provide excellent customer service.

  • Promote a positive work environment and company culture.

  • Other tasks and projects as assigned.


QUALIFICATIONS:

  • 3-5 years of accounts receivable and collections experience.

  • Bachelor’s degree in accounting or related field (preferred).

  • Proficiency in MS Excel.

  • Strong interpersonal and communication skills.

  • Driven and self-motivated.

  • Ability to think critically and work to improve efficiency.

  • Capable of working independently as well as with a team.

  • Ability to work in a fast-paced environment.

 

LOCATION
Lancaster, PA

EMPLOYMENT TYPE
Full-time

DEPARTMENT
Business Services

BENEFITS
• Weekly pay
• Paid holidays & PTO
• Paid parental leave
• Referral incentives
• Medical, dental & vision
• Prescription drug coverage
• Gym reimbursement
• Advancement opportunities
• Flexible 401K with matching
• Volunteer opportunities
• And more

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