The Account Coordinator is the first point of contact for potential customers and works with them through the completion of the account set-up. They are responsible for ensuring everything is ready to go when a customer places their first service call. They will also assist in developing and implementing strategies for customer retention. This individual will need to be enthusiastic, analytical minded, and adapt to change well.


DUTIES:

  • Research potential new customers for assigned service area.

  • Follow up with key accounts through site visits, phone calls, and emails as appropriate.

  • Review of new customer service requests daily to determine whether a customer will be terms or COD.

  • Set up and attendance of client meetings with prospective and current clients.

  • Develop new customer retention strategies.

  • Manage customer service issues as they pertain to the position.

  • Prepare account service-related documents such as meeting agendas, meeting reports, and proposals.

  • Facilitate the flow of information for new customer accounts.

  • Aid in the involvement of professional organizations, both personally and through company organized initiatives.


QUALIFICATIONS:

  • High School diploma or equivalent.

  • Minimum of one year of account coordination or management.

  • Experience in customer service.

  • Excellent written and verbal communication skills.

  • Detail-oriented.

  • Ability to work in high stress situations.

  • High proficiency in Microsoft Excel.

  • Travel as required.

 

LOCATION
Lancaster, PA

EMPLOYMENT TYPE
Full-time

DEPARTMENT
Marketing

BENEFITS
• Weekly pay
• Paid holidays & PTO
• Referral incentives
• Medical, dental & vision
• Prescription drug coverage
• Gym reimbursement
• Advancement opportunities
• Flexible 401K with matching
• Volunteer opportunities
• And more

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